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Own end-to-end cloud service delivery, ensuring SLAs, KPIs, and client expectations are consistently met. Collaborate with engineering, DevOps, and support teams to maintain service reliability and scalability. Monitor cloud service metrics, analyze trends, and drive continuous improvement initiatives. Manage incident, problem, and change management processes to minimize downtime and operational risks. Oversee daily operation...
About the Role
We are seeking a proactive and strategic Cloud Operations Manager to oversee the operational excellence, service delivery, and client success of our cloud services. This role combines the responsibilities of managing day-to-day operations, ensuring service reliability, and building strong customer relationships to maximize value and satisfaction.
Key Responsibilities
1. Cloud Service Delivery & Performance
2. Cloud Operations Management
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