Cloud-Based Software Support Specialist

Skills & Competencies

• Self-starter who takes ownership and accountability.
• Able to work independently and remotely with minimal supervision.
• Quick learner, comfortable with guided but self-paced remote learning.
• Resilient under pressure, able to deliver results in demanding situations.
• Strong time management and prioritisation skills.
• Exceptional attention to detail.
• Excellent customer service skills – patient, empathetic, and genuinely willing to help.
• Strong written and verbal communication skills (clear telephone manner, professional email etiquette).
• Team player – positive, energetic, and collaborative.
• Flexible with working hours to cover shifts when needed

Technical Skills & Experience

• Previous experience in a technical contact centre role, events industry, or using venue & event management software.
• Solid IT knowledge, with a passion for techn...