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About the Role
Client Support Representative What You’ll Be Doing
- Develop and maintain detailed internal customer profiles in CargoWise, ensuring all departments have accurate and comprehensive customer information.
- Provide expert guidance and recommendations to customers, assisting them in selecting the most appropriate freight and logistics solutions, including preparing quotations as required.
- Coordinate shipment bookings and validate ocean/air freight from origin to destination, ensuring timely updates and tracking information are communicated to customers.
- Serve as the primary point of contact for customer inquiries via phone and email, delivering exceptional customer service and managing special requests to build strong client relationships.
- Manage daily communications related to assigned accounts, directing customer concerns to the appropriate departments when necessary to ensure swift resolution.
- Send new shipment book...
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