← Back to opportunities
💼
Client Support Assistant Manager/Manager - User Operations
Crypto Pro Network • singapore, Singapore
About the Role
What you'll be doing:
- Deliver client support and resolve complex account management issues across multiple channels (email, phone, and face-to-face).
- Strong understanding of our business operations, with the ability to effectively address client issues and concerns.
- Serve as the point of contact for customer issues, handling escalations with prompt, accurate, and comprehensive responses.
- Conduct deep-dive investigations into root causes of customer's issues; collaborate with internal stakeholders to implement long-term structural fixes.
- Partner with Business Units and IT on the implementation of new initiatives, manage client notifications, and ensure seamless communication of platform updates.
- Participate in User Acceptance Testing (UAT) for new features, providing actionable feedback for platform improvement.
- Keep abreast with MAS (Monetary Authority of Singapore) requirements and guidelines that pertain to ...
Ready to Join Through a Referral?
Apply now and get connected directly with the hiring team
Apply for this Position