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About the Role
Client Support Specialist
Cape Town | Hybrid | B2B Software
Are you calm under pressure and enjoy helping people solve problems?
Our client, a B2B SaaS company serving the golf and hospitality sector, is looking for a Client Support Specialist to provide day-to-day assistance to clients, troubleshoot issues, and ensure they get the most out of their software. This is not an implementation or project role — you will be the go-to person for clients seeking guidance and solutions on a regular basis.
What you'll do
- Respond to client queries and resolve technical issues promptly
- Guide users with clear, practical instructions, tailored to varying technical skill levels
- Build strong relationships and become a trusted point of contact for clients
- Track recurring issues and provide insights to improve processes and software
- Deliver user training when needed and support adoption of system features ...
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