Client Services Technician

Location:

Lahore,

Job Summary:

The Client Services Technician role requires a high level of technical proficiency and requires an individual with strong communication skills. Must quickly and effectively diagnose, and resolve issues related to Windows PC’s, Mac, mobile devices, printers, and Teams conferencing. The individual must be customer focused, passionate about the end user experience, enjoys challenging themselves constantly to improve, and empowering the end user community by providing IT knowledge and tools.

Responsibilities:

Key Accountabilities:

Resolve support calls and email requests to meet or exceed service level objectives

Troubleshoot hardware, software, network, and printing issues

Maintain and troubleshoot Windows 10/11 and Mac OS Environments

Install and configure New Hire hardware and software

Support Mobile Devices including iDevices and Android...