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About the Role
Customer Service Rep
Johnston, RI | $24.17/hr (W2) | 6-Month Contract
Note: 2-4 weeks job training in Riverside, RI
Overview:
Seeking a detail-oriented Commercial Operations Specialist to support cash management, ACH, and commercial card customers. This role focuses on delivering high-quality service, resolving client issues, and identifying process improvements to enhance overall customer experience.
Key Responsibilities:
- Handle customer requests via phone, chat, and email across cash management, ACH, and commercial card services
- Research issues, provide solutions, and educate clients on products and services
- Diagnose and resolve technical, system, and procedural issues; escalate when needed
- Perform root cause analysis to identify trends and recommend proce...
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