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About the Role
Pay Rate: $24 per hour
Summary:
Responsibilities:
Summary:
- Location: Johnston, RI
- Timings: 10 AM - 6:30 PM/8:30 AM - 5 PM
Responsibilities:
- Serve cash management, ACH, and commercial card customers via requests received by telephone, chat, or email.
- Research and train clients on all products offered.
- Independently service both internal and external customers on a wide variety of commercial card, ACH, and cash management products, services, and technical issues through all incoming channels.
- Diagnose, prioritize, resolve, and/or escalate all technical, system, or procedural issues.
- Partner with various operational support staff in the reconciliation of client problems while attempting to limit future occurrences.
- Proactively advise management of impending problems or obstacles...
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