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About the Role
**Client Services Manager II**
The Client Services Manager II (CSM II) works with business partners on the implementation of business plans and is responsible for structuring interaction, communication, processes and activities that deliver on business goals and increase client satisfaction. This role is responsible for increasing consistency and quality of TIAA service as it relates to administrative efficiency, operational transactions, and products especially to those client administrators with daily responsibility for the retirement benefits program. This role is critical to maintaining the client relationship, increasing plan efficiencies, growth in premium and transfers-in, new account acquisition, and asset retention.
**Key Responsibilities and Duties**
+ Services clients, drives best practices, and improves client outcomes through excellent customer service and operational excellence.
+ Serves as the primary administrative point of contact and advoca...
The Client Services Manager II (CSM II) works with business partners on the implementation of business plans and is responsible for structuring interaction, communication, processes and activities that deliver on business goals and increase client satisfaction. This role is responsible for increasing consistency and quality of TIAA service as it relates to administrative efficiency, operational transactions, and products especially to those client administrators with daily responsibility for the retirement benefits program. This role is critical to maintaining the client relationship, increasing plan efficiencies, growth in premium and transfers-in, new account acquisition, and asset retention.
**Key Responsibilities and Duties**
+ Services clients, drives best practices, and improves client outcomes through excellent customer service and operational excellence.
+ Serves as the primary administrative point of contact and advoca...
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