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Respond to email inquiries and requests through Customer Success Team Mailbox Process and assign incoming requests from Customers from the Customer Success Team & Tour Request Mailboxes, Service Now and SFDC Accomplish Special Projects from Customer Success Managers Assign Qualtrics(detractor) cases to CSMs Draft Recognition emails and Thank you emails • Basics of business corres...
About the Role
Overview
Provide support to internal and external stakeholders as well as supporting customer requests, inquiries and/or questions through email, phone, or other channels as may be established from time to time. Liaise with other support teams (Internal/External) as required to resolve requests in a timely manner. Primary responsibilities are focused on handling requests and ensuring accurate transactional processing
Responsibilities
Roles and Responsibilities include, but is not limited to:
Knowledge of…
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