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Handle customer feedback and complaints received via voice channel – Call Centre (Inbound complaint campaign) through timely and controlled communication that results into a balanced, appropriate approach and enhanced customer experience. This position is for UAE Nationals only. Handling customer’s feedback and complaints received via voice channel – Call Centre (Inbound complaint campaign) in accordance to set and process and guidelines. Carry out outbound calls related to a follow up on client’s complaint which were received via voice channel – Call Centre (Inbound complaint campaign). Provide customers with appropriate response basis their queries. Ensuring delivery of (First Call Resolution - FCR) as a key KPI as in when applicable. Timely Escalation of complex complaints to the Complaints Resol...
About the Role
Role: Client Service Analyst
Location: Ras Al Khaimah
ROLE PURPOSE:
RESPONSIBILITIES:
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