Client Services Agent

Description We are looking for a dependable Client Services Agent to join a contract opportunity supporting employees, clients, and families. This role is well suited to someone who values precision, protects sensitive information, and communicates clearly while managing a steady flow of service-related tasks. You will begin with structured training and expand your scope over time as you build confidence with internal systems, service procedures, and client support workflows. Working in a hybrid setting, this position requires strong independent judgment along with close coordination with a broader team.

Responsibilities:
• Review, process, and maintain employee and client records with a high degree of accuracy while handling confidential information appropriately.
• Direct forms, requests, and related communications to the correct internal partners to keep service activity moving efficiently.
• Investigate and resolve user issues tied to payroll access, time entry, a...