Client Service Specialist

Working alongside our Project Managers as well as clients to streamline communication, keep clients happy, and assist with day-to-day operational duties.

Duties and responsibilities:

• Communication is key! You will be required to respond to, and send updates and feedback to clients, project managers, and senior management.
• Client meetings online and in person (when required). (Dont worry, well cover your petrol expenses).
• You will manage client inquiries by phone, email, online, or in person, maintain client records via our project management system (ClickUp), and address client complaints.
• Dealing with client conflicts is a part of the game. For example, if we are running behind on a project deadline, we may also require more budget or you need to flag
• Were always looking for ways to improve. You will be required to identify, communicate, and integrate further opportunities to improve the way we do things.
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