Client Service Representative

Summary

The Client Service Representative plays a vital role in delivering exceptional service to Fixed Base Operator (FBO) visitors, including pilots, passengers, aircraft operators, and guests of the VIP Lounge reserved for ultra‑high‑net‑worth individuals. As the first point of contact, the CSR must consistently demonstrate elegance, professionalism, and efficiency, even in high‑pressure situations.

In addition to providing outstanding customer service, the CSR is responsible for a variety of administrative and clerical tasks that require frequent computer use and a high level of focus. The work environment is dynamic and fast‑paced, demanding adaptability and attention to detail.

Felexibility is essential in this role, as CSR must be available to work variable schedules, including holidays & weekends.

• Meet and greet clients arriving at the FBO and the VIP Lounge, offering commissary beverages and snacks....