Client service manager / Spanish - Madrid based

Key Responsibilities

• Activity Management:
  • Consolidate and validate Key Performance Indicators (KPIs) for site activities.
  • Contribute expertise to various projects and identify key personnel to involve.
  • Develop and implement action plans to improve KPIs.
• Team Management:
  • Develop team leaders and employees.
  • Assess and approve recruitment needs within your scope, aligning with the company's caring values.
  • Define and challenge collective and individual annual objectives for the team.
• Collaboration:
  • Serve as the liaison to the Regional Manager, providing visibility into team activities.

Education: Mín. Bac 2y +

Successful experience in team management, demonstrating leadership and coordination skills.

Quality: interpersonal skills/Stress management: knowing how to manage complex or confl...