Client Experience Manager at Article

Elevate customer interaction as a Client Experience Manager at Article in Toronto. Emphasize hospitality, lead design consultations, and build lasting client relationships in our inviting showroom.
As an Assistant Store Manager focused on Client Experience & Design, you will play a pivotal role in our Toronto showroom opening. This position requires extensive retail leadership experience and a strong passion for customer service and interior design. You will implement Article's Customer Experience Model to ensure every client feels valued and inspired.
Key Responsibilities:
• Champion Article's Customer Experience Model during all interactions
• Coach associates on engagement and service excellence standards
• Build enduring customer relationships through follow-ups
• Lead design consultations for functional and stylish spaces
• Collaborate with teams to enhance showroom performance
Requirements:
• 2+ years in retail leadership roles
• Experience in coachi...