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About the Role
Description
There’s a difference between customer service and client experience—and this role is built around that difference. We’re looking for a Client Experience Coordinator who can manage communication, organization, and follow-through at a high level.
In this position, you’ll serve as a central point of contact for clients while also supporting internal teams. Your ability to stay organized, communicate clearly, and anticipate needs will directly impact how clients experience the company from start to finish.
Key Responsibilities
+ Serve as the primary point of contact for client inquiries via phone, email, and in-person interactions
+ Coordinate scheduling, confirmations, and follow-ups to ensure a seamless client experience
+ Maintain and update client records within CRM systems
+ Collaborate with internal teams to resolve issues and ensure timely service delivery
+ Track open requests and proactively follo...
There’s a difference between customer service and client experience—and this role is built around that difference. We’re looking for a Client Experience Coordinator who can manage communication, organization, and follow-through at a high level.
In this position, you’ll serve as a central point of contact for clients while also supporting internal teams. Your ability to stay organized, communicate clearly, and anticipate needs will directly impact how clients experience the company from start to finish.
Key Responsibilities
+ Serve as the primary point of contact for client inquiries via phone, email, and in-person interactions
+ Coordinate scheduling, confirmations, and follow-ups to ensure a seamless client experience
+ Maintain and update client records within CRM systems
+ Collaborate with internal teams to resolve issues and ensure timely service delivery
+ Track open requests and proactively follo...
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