About the Role
We’re a U.S.-based company with team members across the Philippines, and we’re looking for a Client Engagement Specialist to join our remote team. If you enjoy building relationships, solving problems, and delivering exceptional customer service, this may be the role for you.
This position is highly interactive and client-facing—ideal for someone confident on video, great with communication, and motivated to help clients succeed.
Key Responsibilities:
Conduct client-facing video calls and screen shares to guide users and build strong rapport
Manage a portfolio of 75–100 clients, ensuring a high level of satisfaction and product adoption
Respond to customer inquiries and provide solutions via video, email, and chat
Track client activity, update records, and follow up consistently to support retention
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