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About the Role
The **Client Engagement Manager (CEM)** is the primary point of contact for SBS/Mid-Market Clients throughout their entire journey—from onboarding through live payroll operations.
The role focuses on building a strong HCM Client relationship, ensuring a smooth transition to ADP, processing accurate monthly payrolls and acting as a trusted partner to resolve issues and drive compliance.
As an individual contributor, the CEM works closely with client practitioners and BU stakeholders, including leaders from Sales, Implementation, Service, and R&D.
The CEM works collaboratively within a POD team model with peers to provide scalable, consistent, and expert client support.
Key responsibilities:
Client Relationship Management & Satisfaction
• Partner with Sales to capture Client future needs
• Serve as the main contact for Clients during onboarding, live payroll and HCM operations phases.
• Ensure client satisfaction scores, achieve payroll accurac...
The role focuses on building a strong HCM Client relationship, ensuring a smooth transition to ADP, processing accurate monthly payrolls and acting as a trusted partner to resolve issues and drive compliance.
As an individual contributor, the CEM works closely with client practitioners and BU stakeholders, including leaders from Sales, Implementation, Service, and R&D.
The CEM works collaboratively within a POD team model with peers to provide scalable, consistent, and expert client support.
Key responsibilities:
Client Relationship Management & Satisfaction
• Partner with Sales to capture Client future needs
• Serve as the main contact for Clients during onboarding, live payroll and HCM operations phases.
• Ensure client satisfaction scores, achieve payroll accurac...
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