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MIS comprehension
Enhancing existing scope’s volumes/new scopes
Building rapport with point of contact and conference calls.
Documenting historical behavior of client
Maintaining SLAs
Ensuring client satisfaction at delivery level
Sustaining business compliance
Professionally handling customer complaint
Preserving existing book of business Excellent writing and verbal communication skills.
High energy levels, drive and resilience.
Good computer knowledge, skillful at using the Internet, and demonstrable.
Intelligent and good logical reasoning.
Ability to work under constant pressure.
A smart, hardworking, ambitious, and Ability to Learn, Flexibility & Adaptability.
Exploring and identifying new line of business from existing clients
About the Role
DESCRIPTION
PROFICIENCY
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