Client Contact Consultant, E-Commerce

The Opportunity:
The Client Contact Consultant is responsible for managing client communications across all channels within the Client Contact Centre.
This includes responding to enquiries via phone, email, and digital platforms, ensuring all client requests are handled efficiently and to a high standard.
In this role, you will support the end-to-end online and phone order workflow, as well as complete relevant back-office tasks to ensure seamless client experience.
As a key brand ambassador, you will deliver exceptional service, representing the House with professionalism and a commitment to excellence in every interaction.
You will act as the primary point of contact for clients and are accountable to resolve enquiries in line with company policies, procedures, and standards.
Based in our E-Commerce Office, this is a fully on-site position requiring in-person attendance five days per week.
Key Responsibilities:
Front Office - Client Exp...