Client Care Team Leader

Job Title: Receptionist / Client Care Lead

Location: Riversmeet Vets

Hours: Full Time, 40 hours per week (4 x 9.5 hours per week, plus 1 Saturday per month)

What you’ll be doing

• Leading the reception team to deliver outstanding client care at every touchpoint
• Acting as a visible presence on reception, building strong, empathetic client relationships
• Managing complaints and feedback professionally and implementing service improvements
• Maintaining exceptional front‑of‑house standards and team presentation
• Preparing and managing rotas, including holiday and absence cover
• Supporting recruitment, inductions, training and performance reviews
• Updating protocols and ensuring compliance with Health & Safety procedures

What we’re looking for

• Essential: Experience leading and motivating a team
• Background in a client care environment
• Excellent communication a...