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Support and take ownership of member inquiries and requests through inbound telephone calls. Some inquiries may require research and outbound follow-up. Effectively listen to members and determine the best course of action. Empathetically assist the member through the claims process. Achieve productivity, scheduled adherence and quality assurance expectations Commit to a scheduled environment Must be available to work overtime during the peak periods Must be able to work during standard hours of operation…. working night shifts Will contribute to maintain a positive, fri...
About the Role
Job Description
:As a US Member Support Representative, you will be responsible for handling member inquiries and requests through inbound telephone calls. Some inquiries may require research and outbound follow-up. Some inquiries will involve aspects of their group benefits plan like their eligibility, coverage and claims.
RESPONSIBILITIES:
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