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To support new business from Full Scope RMS. Completed at least 2 years in college Maximum overall experience is 5-6 years Minimum call center experience is of 1 year (inbound) Maximum call center experience of 4 years Support and take ownership of member inquiries and requests through inbound telephone calls. Some inquiries may require research and outbound follow-up. Effectively listen to members and determine the best course of action. Empathetically assist the member through the claims process. Achieve productivity, scheduled ad...
About the Role
Job Description
:Job description
Preferred skills
Fluency in English speaking and writing
Ability to handle 3 concurrent chats with customers
Very good written communication skills
Writing speed of 25 words per minute with an accuracy of 95%
Qualifications
Responsibilities
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