Client Assistant - Dayshift/Nightshift - Voice and Non-Voice

Customer Service Representative

Metro Manila | Onsite



Job Description

We are looking for Customer Service Representatives to be the first point of contact for clients and customers. You will assist with inquiries, provide solutions, and ensure a positive experience across multiple channels.



Responsibilities:

• Handle customer inquiries via phone, chat, or email

• Provide clear and accurate information about services and processes

• Resolve concerns efficiently and professionally

• Log all interactions and updates in the system

• Escalate issues to supervisors when necessary

• Meet quality, productivity, and customer satisfaction metrics



Schedule & Training:

• Shifting schedules, including nights, weekends, and holidays

• Paid training on company processes and customer service techniques



Requirements:

• High School or Senior High School graduate (Colle...