Claims Technical Specialist

The Opportunity: 

As a Claims Technical Specialist, you’ll provide expert technical guidance to Claims Consultants across Income Protection, Life, and TPD. Your focus will be improving assessment quality, supporting sound decision-making, and ensuring claims are managed in line with policy terms, delegated authorities, and TAL frameworks. 

You’ll play a key role in building technical capability across the team, driving consistent outcomes and best-practice claims management. 

In this role you will:  

• Ensure claims are managed in line with TAL policies and industry best practice 
• Act as the technical SME, reviewing and authorising complex and adverse claim decisions 
• Coach Claims Consultants to improve assessment quality, communication and outcomes 
• Support managers with fund reporting, case conferences and stakeholder engagement&#x...