Claims Handler - DSM (Trainee)

Company description: FBD Holdings PLC Job description: Job Overview To efficiently and cost effectively handle; negotiate and settle claims within designated authority and agreed services standards with a focus primarily on Motor Damage claims. Job Responsibilities This will include: Manage the First Notification of Loss to determine correct area for handling and liability in line with policy cover. Handling all Motor Damage claims from notification through to closure within agreed authority limits and service standards, in order to obtain optimum settlement for the company and customer; Handling all incoming telephone and written communication from customers / policyholders, their representatives and all other interested parties in a pro-active manner and within SLAs; Provision of excellent claims customer service to customers; their representatives; brokers; service providers and interested parties in a friendly, courteous and professional manner; ensuring a positive supportive custo...