Claims & Customer Service Team Leader

Reporting to the Operations Manager the Claims Team Leader is responsible for all aspects of day to day claims handling, call center and complaints management for Operations.
This role is based in León, México and will include the management of a team of ~6-10 associates but this could vary in line with claims volumes growth in the assigned countries
DIMENSIONS OF ROLE
Reporting to the Operations for Credit & Lifestyle Protection, this role will be a key member of the operations team.
**As a manager, the Claims Team Leader will**:
- Lead a Team based in Leon
- Manage a claims and customers service team with various skills
**As it is a cross functional role, the **Claims Team Leader** will also have to demonstrate strong leadership competencies**:
- Cascade and translate AXA Partners strategy into action plans
- Drive customer centric focus & culture
- Demonstrate ability to drive change
- Lead team members to achieve high standards of perf...