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About the Role
The CitiService Financial Institution Head is a senior management-level position responsible for accomplishing results through the management of FI team / department to drive client resolution and support activities in coordination with the Customer Service team.
The overall objective of this role is to drive the seamless delivery of customer service support to external clients.
**What you will do:**
+ Lead the CitiService® Financial Institution vertical and manage complex and highly variable issues with substantial departmental/product impact by applying broad and comprehensive understanding in multiple functional areas as well as underlying business concepts
+ Interact with diverse range of internal and external sources and understands how own function integrates within the overall organization to contribute to achieving business goals
+ Set short- to medium-term planning of actions and resources for own area and engage in strategic planning for the f...
The overall objective of this role is to drive the seamless delivery of customer service support to external clients.
**What you will do:**
+ Lead the CitiService® Financial Institution vertical and manage complex and highly variable issues with substantial departmental/product impact by applying broad and comprehensive understanding in multiple functional areas as well as underlying business concepts
+ Interact with diverse range of internal and external sources and understands how own function integrates within the overall organization to contribute to achieving business goals
+ Set short- to medium-term planning of actions and resources for own area and engage in strategic planning for the f...
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