Chinese Graduate Customer Advisors

About the job Chinese Graduate Customer Advisors

Chinese speaking Customer Advisor role with visa provided.

Responsibilities

• Being a point of contact for all customers providing over the phone and email advice and support
• Taking ownership and resolving escalations, queries, issues and complaints, effectively and efficiently via phone and e‑mail through a creative approach
• Keeping both customers accounts and own records accurately updated on all systems ensuring the quality of information is maintained
• Supplying costs and charges for equipment, helping the client to understand which service they require
• Liaising with site contacts to clarify information and check assess for deliveries and collections
• Issuing invoices, allocating correct services, chasing payments and initiating dispatch of equipment
• Raising cases on the CRM database daily to record account history

Requi...