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About the Role
Job Description
- Lead the team of Concierge and Bell ambassadors in providing courteous and professional service to both guests and customers of the Hotel.
- Coordinate driveway and lobby flow including Mobile Check-In arrivals.
- Ensure limousine arrivals and mobile pre-arrival guests are recognised and escorted seamlessly.
- Maintain and control the use of the luggage room, ensuring that the luggage is taken to the guest rooms promptly or properly stored and labeled at all times.
- Maintain appropriate standards of conduct, dress, hygiene, uniform, appearance and posture throughout the department.
- Take note of the daily departing time of check-out guests and make taxi arrangements, shuttle arrangements and limousine services to the airport if required.
- Manage the hotel VIP program and reports, liaising and coordinating with other departments as required.
- Provide information pertaining to all hotel services,...
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