Chat Support Agent

This is a remote position. Are you a master of swift, empathetic communication with a passion for helping others? We are actively seeking a talented and dedicated Chat Support Agent to join our dynamic customer service team. In this mid-level role, you will be the frontline voice of our brand, providing exceptional support and solutions to our valued customers across India through various digital channels Key Responsibilities Respond promptly and professionally to customer inquiries, concerns, and feedback via live chat, email, and social media platforms. Diagnose and resolve technical and non-technical issues efficiently, providing clear, step-by-step instructions and solutions. Maintain a high level of customer satisfaction by delivering empathetic, personalized, and accurate support. Document customer interactions and resolutions thoroughly in our CRM system, ensuring accurate record-keeping. Collaborate with internal teams (e.g., technical support, product development) to esca...