CCaaS Platform Specialist

Job#: 3025093

Job Description:

CCaaS Platform Specialist:

Client: Big 5 Bank

Location: Hybrid Downtown Toronto, Ontario (2-3 days a week)

Term: 6 month contract, with a focus on contract to hire.

Hours:  hours/week Monday-Friday, 9:00 am - 5:00 pm –

The CCaaS Platform Developer is responsible for the configuration, customization, integration, and ongoing maintenance of Cloud Contact Center as a Service (CCaaS) solutions. This role ensures the platform is optimized for performance, reliability, and user experience, supporting both day-to-day operations and strategic initiatives within the contact center environment.

This role is critical for ensuring the CCaaS platform is robust, scalable, and aligned with business objectives, enabling superior customer experiences and efficient contact center operations.

Key Responsibilities

·Platform Configuration & Custom...