Case Manager

" Monitor system accounts for new Patient cases " Conduct outbound calls to patients to confirm approval/denials of coverage, co-pays and verification of specialty pharmacies dispensing medication(s) " Contact insurance companies as required to obtain / enter accurate benefit information related to patient coverage " Mediate effective resolution for complex payer/pharmacy issues toward a positive outcome " Maintain quality while providing an empathetic and supportive experience to the patients, providers, and physician offices " Resolve patient's questions and concerns regarding status of their request for assistance " Enter detailed information into company proprietary software while conversing via telephone " Steward patient accounts from initial contact through final approval/denial " Process all patient applications in accordance to set policy, procedures, and PHI compliance " Works with / provides updates to team members and leadersh...