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Case Management Manager

📍 Location
Taguig
⏰ Job Type
Full time
📅 Posted
June 11, 2026

About the Role

The Role 

Stakeholder Engagement & Governance

  • Collaborate with stakeholders to review change requests and assess business needs.
  • Initiate and facilitate process governance discussions to ensure alignment with organizational standards and best practices.
  • Provide subject matter expertise on case management processes and system functionality.
  • Testing & Continuous Improvement

  • Providing oversight of testing activity for system enhancements and continuous improvement initiatives.
  • Validate requirements, identify defects, and ensure that updates meet operational and quality standards.
  • Recommend improvements that optimize workflows and advance user experience.
  • Development Coordination

  • Facilitate daily development calls to review current workload, prioritize activities, and ensure transparency across in progress work.
  • Partner with technical teams to guide the development lifecycle and ...
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