Case Management Manager

Description

• Collaborate with stakeholders to review change requests and assess business needs.
• Initiate and facilitate process governance discussions to ensure alignment with organizational standards and best practices.
• Provide subject matter expertise on case management processes and system functionality.
• Providing oversight of testing activity for system enhancements and continuous improvement initiatives.
• Validate requirements, identify defects, and ensure that updates meet operational and quality standards.
• Recommend improvements that optimize workflows and advance user experience.

Development Coordination

• Facilitate daily development calls to review current workload, prioritize activities, and ensure transparency across in progress work.
• Partner with technical teams to guide the development lifecycle and support timely delivery of enhancements.

Work En...