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About the Role
- Responsible for reviewing cases related to shipments and lost/delay/damaged items
- Conduct investigation of disputes and complaints received from clients regarding their deliveries by gathering shipment records, tracking data, carrier communications, and contractual terms
- Prepare Incident Report for lost/damage find the root cause, and make proper recommendation based on results of investigation
- With at least 1-2 years of experience, preferably with a logistics background
- Good excel and communication skills
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