Caravan Park Manager

Provide high-quality sales support to the on-site caravan sales operation by handling inbound and outbound enquiries, qualifying leads, booking appointments, supporting viewings, and progressing customers through the ownership journey. The role focuses on fast, professional follow-up, accurate CRM administration, excellent customer experience, and full compliance with regulated sales standards. Based in our Minehead Resort, reporting into our Skegness Caravan Sales Manager. KPIs Speed to lead / response time to new enquiries Outbound contact rate and call quality standards Appointments booked and show rate Conversion rate (enquiry to appointment) and assisted conversion to sale Revenue contribution (attributed/assisted) and average enquiry value progression CRM data quality (notes, next actions, stages, consent) Customer satisfaction/feedback on remote experience Compliance/quality monitoring outcomes General Duties & Key Accountabilities Lead Handling & Sales Support Make timely outbo...