Capacity Runner - Mandarin

Overview

We are looking for a detail-oriented and proactive Capacity Runner (Mandarin-speaking) to support our Workforce Management (WFM) team. The role is responsible for monitoring staffing requirements, ensuring capacity alignment with business demand, and providing real-time support to meet service levels. The successful candidate will begin with 6 months of remote work before relocating to our Johor office.

About the Role

Qualifications

• Diploma or Bachelor’s degree in Business, Statistics, or a related field.

• Fluent in Mandarin and English (spoken and written).

• Minimum 2–3 years’ experience in Workforce Management, Capacity Planning, or Real-Time Monitoring.

• Strong analytical and problem-solving skills.

• Good understanding of WFM tools and contact center operations.

• Excellent communication and coordination ski...