About the Role
Vertiv is a global leader in mission‑critical infrastructure technologies, providing services to more than 70% of Fortune 500 companies.
Field Service Technician
The Field Service Technician is primarily responsible for scheduled and remedial (break‑fix) service on small to medium UPS, Power Distribution Units, and Battery system products (2‑120 kVA) serviced by Vertiv. The Technician establishes, promotes, and maintains excellent rapport with customers, co‑workers, and sales representatives to support products and services sold to our “Edge” market segment, including retail, financial, and municipal customers.
Responsibilities
Perform service tasks as assigned and as per company policies and procedures. Capable of working under direct supervision or independently based upon training completion. Render on‑site and phone assistance. Communicate with Technical Support on technical or procedural issues. Implement Field Change Notices and stay curr...
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