Call Centre Leader: Retention, Collections & Telesales

Evolution Wellness Group is seeking an experienced Call Centre Manager in Kuala Lumpur to lead our Customer Service, Retention, and Collections functions. This role will focus on driving service excellence and developing teams while also shaping the department’s future.

As a hands-on leader, you will monitor operational KPIs, enhance member experiences, and implement a telesales capability. Candidates should have substantial experience in call centre management, team leadership, and performance reporting.