Call Centre - Customer Service Supervisor

📍 Based in Luton, Bedfordshire
🌞 Day shifts only or 🌙 Night shifts only (no rotation)
📅 4 days on, 4 days off shift pattern
💰 Salary: £30,576 – £31,688 DOE
additional earning potential through overtime
We are looking for an experienced contact centre professional to step into a supervisory role within a fast-paced, high-volume call centre environment, supporting customers through inbound and outbound communications.
As a Customer Service Supervisor, you’ll lead and support our Call Centre Advisors, acting as the key escalation point while ensuring service levels and quality standards are consistently met.
Operating 24/7, our call centre is central to supporting customers and operational teams. Joining this newly established team within an employee‑owned business gives you the opportunity to shape our culture, implement best practice, and grow your career in a structured contact centre environment.
As a Customer Service Supervisor, you’ll:
* Handle high‑volu...