Call Centre / Backend Support Executive

This job is for a Call Centre / Backend Support Executive. You might like this job because you get to help customers, use your communication skills, and thrive in a fast-paced environment where multitasking is key!

Qualifications

• Experience in a customer support role will be an added advantage.
• Track record of over‑achieving quota.
• Strong phone and verbal communication skills along with active listening.
• Familiarity with CRM systems and practices.
• Customer focus and adaptability to different personality types.
• Ability to multi-task, set priorities and manage time effectively.

Job Requirements

• Manage inbound and outbound calls in a timely manner.
• Follow communication “scripts” when handling different topics.
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
• Seize opportunities to upsell...