Call Center Team Leader: Coaching & KPI Performance

Concentrix in Cebu City is looking for a dedicated team leader to supervise call center associates and ensure exceptional customer service. The ideal candidate will have an Associate's degree and at least one year of experience in a team leadership role. Key responsibilities include managing performance metrics, implementing improvement plans, and fostering a motivating environment. This position requires strong communication skills and the ability to work under pressure. Flexible scheduling is expected.
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