Call Center Representative - Leads Generation

Description

• Manage incoming calls and customer inquiries effectively.
• Generate leads through effective communication and relationship-building.
• Document all interactions and maintain accurate customer records.
• Work collaboratively with the sales team to meet lead generation targets.
• Provide feedback on call scripts and suggest improvements for better performance.

Requirements

• Educational Qualifications: Bachelor’s degree in Business, Communications, or a related field.
• Experience Level: 1-3 years of experience in a call center or customer service role.
• Skills and Competencies: Excellent communication and interpersonal skills.
• Qualities and Traits: Strong problem-solving abilities and a customer-focused mindset.
• Responsibilities and Duties: Ability to handle objections and conflicts professionally.