Call Center

Job Description

Handling inbound and outbound calls.

Identifying customers’ needs, clarifying information, researching every issue and providing solutions.

Researching customer information using multiple resources and routing calls to the right resource.

Well-versed with company policies.

Building sustainable relationships with customers by going the extra mile

Maintaining records of the conversations with the customer and analyzing the data.

Submitting timely reports on performance, targets, and customer queries.

Minimum Required Qualifications

Prior experience in a customer support role.

Track record of over-achieving quota.

Solid phone and verbal communication skills with active listening.

Familiarity with CRM systems and practices.

Customer focus and adaptability to different persona...