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Call Center Agent

📍 Location
Worcester, Massachusetts
⏰ Job Type
Full-time
📅 Posted
May 11, 2026

About the Role

Preference will be given to those with no RTO. Must be able to start 6/1. Flexibility is key with this position, as the hours could change. Also, the ability to travel to all locations (35 mile radius) is required. Advanced notice will be given for assignment location each day. May be required to travel/transport.

EXPERIENCE REQUIREMENTS:
Bachelor s degree required (Psychology, Sociology, HR, or related preferred)
1+ year of experience in behavioral health, mental health, or crisis settings
Experience in high-stress healthcare environments (ED, crisis line, inpatient psych, detox, or similar)
Proven ability to handle high-volume calls and perform real-time de-escalation
Experience with crisis triage, escalation, and coordinating EMS or emergency services
Familiarity with patient intake, insurance verification, and EHR documentation (Epic preferred)

OVERVIEW OF ROLE:

Crisis center oversees 32 towns in MA , are contracted ...

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