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About the Role
Description
We are seeking an experienced Application Support Analyst to support and maintain our county’s public safety dispatch and operations systems. The core platform is already implemented, and this role will serve as the dedicated internal resource responsible for ongoing system support, optimization, and integration work across police, fire, EMS, and the communications center.
Responsibilities
+ Serve as the primary internal owner of the public safety application platform (CAD or similar).
+ Provide day‑to‑day application support, troubleshooting, and system analysis.
+ Monitor and maintain backend data feeds, interfaces, and integrations across multiple agencies.
+ Support configuration, enhancements, upgrades, and new service connections as the platform evolves.
+ Work closely with dispatchers, call‑takers, and communications center leadership to understand workflows and translate operational needs into technical...
We are seeking an experienced Application Support Analyst to support and maintain our county’s public safety dispatch and operations systems. The core platform is already implemented, and this role will serve as the dedicated internal resource responsible for ongoing system support, optimization, and integration work across police, fire, EMS, and the communications center.
Responsibilities
+ Serve as the primary internal owner of the public safety application platform (CAD or similar).
+ Provide day‑to‑day application support, troubleshooting, and system analysis.
+ Monitor and maintain backend data feeds, interfaces, and integrations across multiple agencies.
+ Support configuration, enhancements, upgrades, and new service connections as the platform evolves.
+ Work closely with dispatchers, call‑takers, and communications center leadership to understand workflows and translate operational needs into technical...
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