About the Role
Time Type:
Full TimeMain KPIs:
Accountability – ensure assigned processes and deliverables are completed on or before designated schedule of submission
Accuracy – complete deliverables accurately in the designated systems (i.e. CW1, EDC, etc.) or tools (excel, PowerPoint, teams, etc.)
Timeliness – submit deliverables timely via designated methods (i.e. CW1, EDC, Email, etc.)
Detailed Job Responsibilities:
Support various processes including, but not limited to, Order Management and other specialized client requirements based on defined work instructions
Monitor different Key Performance Indexes (KPIs) and help drive branch compliance to SOPs
Support the Exception Manager process by following up with the applicable branches to ensure data completion and accuracy
Support data entry and EDI retriggering
Flag irregularities via the use of Non-Conformance Database (NCD)
Identify and support corrective/ preventive ac...
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