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About the Role
Chatbot Operations & Optimization
- Monitor and analyze chatbot performance metrics to identify opportunities for improvement.
- Optimize chatbot workflows, conversation flows, and knowledge content to enhance user experience and operational efficiency.
- Develop and standardize SOPs, best practices, and performance benchmarks across markets.
- Partner with Product, Engineering, and Operations teams to drive continuous improvements.
- Lead chatbot-related projects across teams and markets, ensuring timely delivery against objectives.
- Coordinate stakeholders, manage project timelines, and track key milestones.
- Provide regular progress updates and performance insights to senior management.
- Bachelor’s Degree in Finance, Engineering or Business equivalent
- Experience in project management and process improvement, preferably in a finan...
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